FAQs
Why Choose Simpson Outfitters For Footwear?
Founded in 1951, Simpson Hardware Co. has been a staple in South Carolina for all aspects of apparel, footwear, and lifestyle products. When it comes to footwear, apparel, or accessories, we are your first choice. Explore our collection of stylish options that combine comfort and functionality for your outdoor closet. Opt for HOKA, Drake Waterfowl, and much more!
What other kinds of athletic footwear do you stock?
Our athletics range features a huge variety of sports footwear, including basketball shoes, soccer cleats, football cleats, and much more.
Can you use football cleats or soccer cleats for baseball?
While you might be able to, it's not recommended. Baseball cleats are specifically designed with a metal or TPU plate that's ideal for traction on a baseball diamond's dirt and grass. Football & soccer cleats often have a different stud pattern that's better suited for turf, and may not provide the same grip or stability needed for baseball's specific movements, such as cutting, sliding, and pivoting.
Where are your stores?
You can find your nearest Simpsons store here.
How long does it take to process my order?
Footwear orders are typically processed and shipped within 1-2 business days. Orders placed on weekends begin processing the following Monday.
How can I track my order?
Once your order is placed, you’ll receive an email confirmation with the option to “View Your Order.” When your order ships, you’ll get another email with tracking details.
What is your return policy?
You can return new, unused footwear within 30 days of shipment for a refund or exchange (excluding shipping fees). Items must be in original condition with packaging and tags intact. Sale items are final sale.
How do I initiate a return?
Start your return through Returns Portal before using the provided return label. Unauthorized returns for footwear will not be processed. Mail-in returns will incur a $7.99 fee. Oversized items may incur additional fees.
What if my item arrives damaged?
Report damaged or defective footwear within 7 days by emailing info@shopsimpsons.com with photos. We’ll assist with a return, replacement, or manufacturer contact.
Can I cancel or change my order?
Due to fast processing, we cannot cancel or edit orders for footwear once they are shipped or assigned a tracking number.
What if I entered the wrong address?
Ensure your address is correct at checkout. If the order for shoes for women is flagged as “unverified” or returned, we will attempt to contact you. Unverified orders may be canceled if not corrected within three days.