If you are not happy with your purchase, you can return most items for a refund within 30 days of purchase as long as it is still in “sellable condition.” Merchandise must be in original purchase condition to be eligible for refund or exchange. This means the item should

  • be unworn (aside from trying it on)
  • tagged
  • unwashed
  • devoid of any stains, scuffs, tears, or mysterious smells
  • needs to be in its original packaging.

Sunglass Policy - There is a 30-day return policy on all sunglass purchases made online. Returned frames must be in sellable condition (sellable condition is the exact condition you received the item).

Refunds are only given in the original form of payment (including debit cards & gift cards). Shipping charges are not refundable for any reason on returns. For in-store pickups, the return policy deadline begins on the date you purchase, not when you pickup. 

Final Sale Items

  • All headwear and headgear
  • BOGO Winter Sale
  • Swimwear
  • Undergarments
  • Socks
  • Facemasks
  • Gift Cards (They will also not be replaced if lost, stolen, or used without authorization.)

If FINAL SALE items are mailed back without prior manager approval, you will be required to pay shipping to return the item(s) to your address or forfeit the product.

How to Return an Order

We are currently in the process of revamping our return process. To begin your return, please contact us at 803-774-3266.

Please make sure that the item(s) you wish to return and our Return Form is included with your return shipment.

  • You may return merchandise using the postal carrier of your choice.
  • Our packaging is reusable! Feel free to return the product in the same package we used to send it to you.
  • Postage is not prepaid for returns; you are responsible for paying shipping charges to return products to us.
  • For your protection, we advise that you use a track-able shipping method to send us your return.
  • If you’re returning a pair of shoes or boots, we need the box back, too. Also, please don’t treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you return it. If you fail to follow these directions, we will not be able to accept the return and won’t issue a refund.

The address to send your return to is:

Simpson Outfitters
Attention: Returns Department
40 W. Wesmark Blvd.
Sumter, SC 29150

Returns are typically processed within 2-4 business days upon receiving your package. Transactions can only be refunded after approximately 24-48 hours after the payment is processed.