Returns & Exchanges
Return Policy:
We want you to be more than satisfied with your purchase! If for any reason you’re not, you can return new and unused items within 30 days of the original shipment date for a refund or exchange, less any shipping and processing fees. All sale items are final sale and cannot be returned. To be eligible for a refund, items must be returned in its original condition (Undamaged Box, Tags, etc.). To initiate a return, click HERE.
Important Notes:
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All returns must be sent prepaid and insured.
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Defective merchandise should be returned directly to the manufacturer, following their policy. Please contact their customer service department for assistance.
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Simpson Outfitters reserves the right to refuse returns for customers with excessive returns, returning visually used items, returns outside of the 30-day return window, and item that has damage or defects caused by the customer.
IMPORTANT: Do NOT use the provided return label until you have initiated the return through the return's portal, and the return has been approved. Returns sent without prior initiation will not be processed.
For mail-in returns, a $7.99 shipping fee will be deducted from your refund. Select oversized items may incur additional fees up to $19.95.
Exchange Policy:
The easiest way to return a purchase for exchange would be at our Flagship store located at 40 W. Wesmark Blvd. Sumter, SC 29150. If you are not able to return your purchase, the exchange process follows a similar process as our returns. Log into our return's portal HERE.
Damage Policy:
If you receive damaged or defective merchandise, please visit our returns portal within 7 days of receiving your order. Log into the portal with your information and once prompted select received defective product. Kindly include photos of the damaged items, and a member of our team will be in touch to process a return, replacement, or direct you contact the manufacturer.
For any questions or concerns, please contact our Customer Service Department at 1-803-774-3266 or by e-mail at info@shopsimpsons.com.