Returns & Exchanges
Return Policy:
We want you to be more than satisfied with your purchase! If for any reason you’re not, you can return new and unused items within 30 days of the original shipment date for a refund or exchange, less any shipping and processing fees. All sale items are final sale and cannot be returned. To be eligible for a refund, items must have the be returned in its original condition (Undamaged Box, Tags, etc.)
Important Notes:
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All returns must be sent prepaid and insured.
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Defective merchandise should be returned directly to the manufacturer, following their policy. Please contact their customer service department for assistance.
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Simpson Outfitters reserves the right to refuse returns for customers with excessive returns or used items.
To initiate a return, log in to your account and go to the Completed Orders section. Select the order you wish to return and click the Return Items link. Choose the quantity to return, select a return reason and action, and optionally leave a comment. After submitting your request, you will receive return instructions.
Important:DO NOT use the provided return label until you have initiated the return through thereturn’s portal. Returns sent without prior initiation will not be processed.
For mail-in returns, a $7.99 shipping fee will be deducted from your refund. Select oversized items may incur additional fees up to $19.95.
Exchange Policy:
The easiest way to return a purchase for exchange would be at our Flagship store located at 40 W. Wesmark Blvd. Sumter, SC 29150. If you are not able to return your purchase, the exchange process follows a similar process as our returns.
To initiate anexchange, log in to your account and go to the Completed Orders section. Select the order you wish to return and click the Return Items link. Choose the quantity to return, select a return reason and action, and leave a comment with what product you’d like to exchange for. After submitting your request, please wait for a member of our customer service to reach out to you for exchange confirmation. Once confirmation is received, you may then use the provided label to send out your return.
Damage Policy:
If you receive damaged or defective merchandise, please e-mail our customer service team at info@shopsimpsons.com within 7 days of receiving your order. Kindly include photos of the damaged items, and a member of our team will be in touch to process a return, replacement, or direct you contact the manufacturer.
For any questions or concerns, please contact our Customer Service Department at 1-803-774-3266 or by e-mail at info@shopsimpsons.com.