On Women's Cloud X 4 Running Shoes
$119.99 USD $159.99 USD
Returns & Exchanges
Return Policy:
We want you to be more than satisfied with your purchase! If for any reason, you’re not, you can return new and unused items within 30 days from order placement for a refund or exchange, less any shipping and processing fees. All sale items are final sale and cannot be returned. To be eligible for a refund, items must be returned in its original condition (Undamaged Box, Tags, etc.). To initiate a return, click HERE.
Does your order number begin with 23? Click HERE.
Important Notes:
- All returns must be sent prepaid and insured.
- Defective merchandise should be returned directly to the manufacturer, following their policy. Please contact their customer service department for assistance.
- Simpson Outfitters reserves the right to refuse returns for customers with excessive returns, returning visually used items, returns outside of the 30-day return window, and item that has damage or defects caused by the customer.
IMPORTANT: For mail-in returns, a $7.99 shipping fee will be deducted from your refund. Select oversized items may incur additional fees up to $19.95.
Exchange Policy:
The easiest way to return a purchase for exchange is at our Flagship store, located at 40 W. Wesmark Blvd. Sumter, SC 29150. If you are not able to return your purchase, the exchange process follows a similar process as our returns. Log in to our returns portal HERE.
Damage Policy:
If you receive damaged or defective merchandise, please visit our returns portal within 7 days of receiving your order. Log into the portal with your information and once prompted select received defective product. Kindly include photos of the damaged items, and a member of our team will be in touch to process a return, replacement, or direct you contact the manufacturer.
For any questions or concerns, please contact our Customer Service Department at 1-803-774-3266 or by e-mail at support@shopsimpsons.com.
