You can find your nearest Simpsons store here.

Outdoor Apparel orders are typically processed and shipped within 1-2 business days. Orders placed on weekends begin processing the following Monday.

Once your order is placed, you’ll receive an email confirmation with the option to “View Your Order.” When your order ships, you’ll get another email with tracking details.

Eligible new, unused merchandise may be returned or exchanged within 30 days from order placement. Items must have their original packaging and tags. Items discounted by 50% or more off the original MSRP are final sale. Start through our Return Rabbit returns portal. If your order number begins with 23, use our legacy returns portal. Original shipping charges are normally excluded from the return credit. Read our Returns & Exchanges policy for details.

Start your return through our Return Rabbit returns portal before sending merchandise back or using a return label. If your order number begins with 23, use our legacy returns portal. A $7.95 freight fee may apply; oversized items may incur additional fees. If you need help, contact support@shopsimpsons.com.

Report damaged or defective footwear within 7 days by emailing info@shopsimpsons.com with photos. We’ll assist with a return, replacement, or manufacturer contact.

Due to fast processing, we cannot cancel or edit orders for outdoor apparel once they are shipped or assigned a tracking number.

Ensure your address is correct at checkout. If the order for outdoor apparel is flagged as “unverified” or returned, we will attempt to contact you. Unverified orders may be canceled if not corrected within three days.