You can find your nearest Simpsons store here.

Outdoor Apparel orders are typically processed and shipped within 1-2 business days. Orders placed on weekends begin processing the following Monday.

Once your order is placed, you’ll receive an email confirmation with the option to “View Your Order.” When your order ships, you’ll get another email with tracking details.

Eligible new, unused merchandise may be returned or exchanged within 30 days from order placement. Items must be in their original condition with packaging and tags intact. Items discounted by 50% or more off the original MSRP are final sale. Original shipping charges are normally excluded from the return credit; our team confirms any freight adjustments during review. Read our Returns & Exchanges policy for details.

Open Returns & Exchanges and choose the returns portal for your order. Submit your request before mailing merchandise. Our team will review it and provide instructions. A $7.95 freight fee may apply; any fee or waiver is confirmed during staff review. Oversized items may incur additional fees. If you cannot find your order, use Support in the hub.

Report damaged or defective footwear within 7 days by emailing info@shopsimpsons.com with photos. We’ll assist with a return, replacement, or manufacturer contact.

Due to fast processing, we cannot cancel or edit orders for outdoor apparel once they are shipped or assigned a tracking number.

Ensure your address is correct at checkout. If the order for outdoor apparel is flagged as “unverified” or returned, we will attempt to contact you. Unverified orders may be canceled if not corrected within three days.